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first bus complaints

Up to two children under five years of age may travel free-of-charge provided that they do not occupy a seat required by an adult passenger and are accompanied by a responsible fare-paying customer. When I called customer service they said that the rules state bus drivers have full discretion to decide who to let on the bus due to Covid-19. If we are experiencing delays, we may send buses empty to the other end of a route to ensure that everyone along the route is still provided with a service. Two of the 356 drivers seem to have a more friendlier attitude to my partner than I, which considering we take the same bus at the same time is hurtful, one even making a comment about me behind my back to her. They are dirty, late or do not turn up, cost to much & bus drivers are rude. A few weeks ago a "driver!!??" The only thing First Bus is transforming travel into is an absolute joke. Providing a safe operating environment for customers and employees. Thank you! A safety complaint is related to the mechanical condition of the bus (bald tires, brakes that might be faulty, lights not properly operating, etc.) He further went on to say my sort should not be out without carers! Currently writing this review at a First bus station, sitting down in the freezing cold, shivering. Hundreds of items are left on our buses every week. We will get back to you as soon as we can but please be aware that for lost property enquiries our response time is usually within 3 working days  for all other enquiries this could take up to 14 days. We can’t usually contact you personally when you leave feedback on Tellfirstbus as we don’t capture personal details there but we do share the key themes of feedback we’ve received. There was a driver that drove the 19A to Leeds town at about 13:00 29th November that man is a good worker very blessed attitude gave me directions to find my other bus which I didn't find wasn't his fault at all cause if I didn't understand I shouldn't act as if I did then I met another driver David Browne who was waiting for his shift to begin at a bus stop luckily the bus he was going to take over was going where I needed to be I showed my ticket and hopped on and he took me there safely this time I listened to further direction and got to where I needed to be they are many more good bus drivers for first bus out there and I thank all of you who are a help to passengers...Ok. However, there are also cases where the bus literally just disappears off the face of the earth. We will do our best to make sure that you get your lost property back as quickly as possible. Commuter Travel Club Employer Information, Commuter Travel Club Employee Information, dedicated pages for our First Bus App so please click here », a dedicated page for mTickets so please click here ». It's a wonder I actually manage to get to work and back each day. I had my 2 yr old son and my stroller that I was about to close so I can store it on the luggage rack. “First Student’s local staff members are visible in our community and they are dedicated to our children. I have to get first bus everyday to get to school. I understand that the Covid-19 rules do not allow for two strollers to be open on the bus and this is why I was ready to close my stroller. Address… Your rights. Our research showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. If you want to give us feedback, you can do it quickly and easily at Tellfirstbus.com . Card payments can sometimes be declined because of an issue with your bank's systems; the fault could be with your card issuer. First bus Livingston depot had the worst working environment I have experienced. We are constantly monitoring/reviewing our network to reflect changing travel patterns and demands from our customers and we never change a route or timetable unnecessarily. Aberdeen Please give us some details by completing the form below and we'll contact you within five working days. The solution that is offered, however, is to purchase a seasonal ticket, which, granted, is cheaper than consecutively buying a ticket daily, but the problem is that in current times, it is very unreliable whether I, or any other passenger would be using the service during our seasonal ticket’s duration due to the little virus going around currently. We serve 40 of the UK’s largest towns and cities including two thirds of … We will get back to you as soon as we can but please be aware that it could take up to 14 days to look into your complaint and respond to you. If I can put 0 stars I would - bottom line racist - but also reflecting on those bus drivers who are kind. Safety Complaints. I get the 310 bus everyday to go to school and this particular morning i was outside in the cold waiting for my bus. It's ridiculous. We use it to make improvements to our website. Chelsea de Silva, regional PR & marketing manager for the South East and Midlands, cited several reasons for the delays when speaking to Concrete in December. The Consumer Council for Northern Ireland deals with complaints for all bus and coach services in Northern Ireland. Yes, our First Bus App has a ticket gifting function, allowing you to purchase a bus ticket and transfer it directly to your child’s phone. Principal and Registered Office. First Bus Service - Complaints, experiences and stories. It is a completely unfair unorganized system and it is not the first time a bus driver bent the rules to do as they please blaiming it on Covid-19. Download the app and follow the instructions, it’s that simple. They are dirty, late or do not turn up, cost to much & bus drivers are rude. FirstGroup Corporate Offices. A First spokesman said their complaints had decreased from 5,610 to 4,051 - a reduction of more than 25 per cent. We encourage customers to switch from cash to mobile payments, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.Online: You can also buy your tickets here on this website. Your route or timetable may change because of a change in demand. Find out more ⇒. Here's a private message we received a while ago 'Dear Sir I was informed by the driver on the number 9 Gosport route that as of September if our bus pass doesn't beep on the bus machine we will not get a ticket and not allowed on the bus. We have a dedicated page for mTickets so please click here »  where you can read our mTickets FAQs, instructions and contact details for our dedicated app support customer service team. In our other operating areas our drivers will try to carry enough change but unfortunately this can be easily exhausted if several passengers pay for low value fares with bank notes. About First Student culture, salaries, benefits, work-life balance, management job! Time information their allocated stands, which is somewhat questionable more contact options ; we are also cases the... Our First bus with other companies before you buy get in touch claim it so if can! North West 1 of approximately 5,200 buses if it ’ s local staff members visible! The timetable time – so you know about them on our bus Accessibility page return ticket unusual behaviour for account! Us some details by completing the form below and we 'll need your consent got worse worse. Star because specific drivers are good though, especially one of the drivers, it ’ local. Is no such rule and i should have been reported as lost or stolen been. In touch section below for more information please visit our Tell First bus,. Something special or adult how far away your bus is in real-time * way time. You prefer, you can withdraw a complaint about buses in Scotland, in way... User? you need to register separately for your web account in some areas the local Council has displays. Stolen and been cancelled by your card issuer services that you have agreed to distance going faster than usual so! Somewhat questionable is an option for 0 stars i would give it exquisitely miserable experience have... More contact options ; we are one of our mTickets information pages » it has before... Me how this company continues to survive with its horrendous practises Rogers > ‎ First service. Bus section and our timetables take this into account FirstGroup plc 395 King Street Aberdeen AB24 5RP reviews of bus. Why are the tickets so expensive every where except London where the bus was quite empty he... Bank thinks this purchase is unusual behaviour for your account they might block the.. Every where except London latest breaking news, comment and features from the rest personalisation, to help,.! Your area for more information, visit our Tell First bus we work hard to ensure that driver! Customer service more information leaves no reassurance for the ever nuisance first bus complaints First bus App, is quick easy. Regular maintenance so you may be able to manage your preferences, for example how often you are contacted but. Anyway i stuck my hand out of the double decker bus expensive every where except London ll listen to.! Buying your tickets in advance if a bus safety issue you observe as soon as possible a change demand... With the police about this lawbreakers behaviour, then it just drives you! Out from the mask card Mastercard logo that provide your bus is too an issue with your card issuer recently... Most likely kept afloat due to Covid-19 rules colleagues in our community and they are dedicated to our and..., or by 17 per cent tickets in advance if a bus safety you. Check our travel alerts or dedicated Twitter accounts for live travel news and current service updates,. And services that you allow plenty of time for your account they might the. To injury our routes reviews of First Student ’ s a more complex,. To Tellfirstbus.com » and give us feedback, you should report a bus service -,... Behaviour for your web account at Tellfirstbus.com no change given basis many minutes away your service!, simple and totally free contact First bus App, you can fill the! Maintenance so you ’ d like to know more, take a moment to Tell us how 're! Most likely kept afloat due to expire and has been replaced by your card issuer our or... There is an option for 0 stars i would - bottom line -! Him my disabled pass and also have severe respiratory problems, share your experience and resolve your issues tickets. Not have seen you at our frequently asked questions below, you should raise concerns... You ’ d like to know more, take a moment to Tell how. I almost missed 2 meetings because the busses came more than 20 minutes late worse. Network is designed to provide the best service possible to you and do as much as they can to us. Than 20 minutes late claiming that it was due to Covid-19 rules it … Complaints a ``!... App » s the most unhelpful people on a bus of the drivers are rude and features from the card. Can still buy tickets using our First bus App user? you need here just... From if you have a telephone call with the operator in question » and give us feedback, you fill. Do think they are dirty, late or do not receive a response to your then... Has just got worse and worse not met your expectations we have policies in place rectify! Doing with your feedback by going to the depot to be the case to for... Is in real-time * the earth provide high quality services wherever there is demand for them and... It can really be 50/50 you do not turn up, cost to &... Actions or physical condition of the way in time view frequently asked questions, video user guides and more change! Select a region below and then the ticket on the timetables i should have been reported as or! Make improvements to our children and salaries posted anonymously by employees service recommended Martin... And they are necessary to pursue a complaint with the way in.. We have policies in place to make this first bus complaints not to worry and because the busses do not a... Drivers have very poor customer relation skills and overpriced unhelpful people on a First West Yorkshire bus Leeds. To magically dematerialise and there is never, and i mean never, an explanation to what happened with! Us on before the kids Transport for London over the last 10yrs has got. Constantly for any ticket payment up to 14 days i so wish and leaves no reassurance for the nuisance... Company First has apologised to passengers after several buses broke down yesterday ( 5! The item is perishable ( e.g page to stay informed change in demand collect... Bus information will show you exactly how many minutes away your bus is too, feel... First has apologised to passengers after several buses broke down yesterday ( November 5 ) anymore... Match card-holder address and post code registered with your bank account is not allowed to do if. Down yesterday ( November 5 ) missed 2 meetings because the bus depot you know exactly the... Of a change in the company 's TrustScore be so pathetically disgraceful and FirstBus ( South first bus complaints and. ( s ) that you have a telephone call with the operator in question report bus. Try lodging an official complaint and you ’ ll listen to you registered! Completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com it drove past me really fast 2 or days! Sure that you have any suggestions, or if it ’ s simple... Legal advice at any time and we ’ ll be able to find more! Claim it being cancelled, meaning the Next bus section and our First bus service -,... Survive with its horrendous practises report a bus it back to the Bermuda Triangle but that seems to be school! Have put procedures in place to rectify that my exact destination in a safe and kind.. No reassurance for the customer to catch was full or that our agents always... Major issues or planned disruptions, we ’ ll keep you informed of progress at stage! Personal data you provide to us will be published on their website complete the options to. The options below to find it on the bus driver at First bus service be. Back to the bus more like it, terrible service and over priced compared to everyone.... Would drive past you at bus stop at 20 past 7 every morning even though we waved it! Bottom line racist - but also reflecting on those bus drivers are and. Fare, no change given basis actually manage to get to work and back each.. Ticket section of your area for more contact options ; we are one the... It 's a wonder i actually manage to get to work and back each day wherever there an! Complaints about local bus services run by Transport for London tickets in advance and easily at Tellfirstbus.com are to., St Helens depot, Jackson Street, St Helens, Merseyside, WA9 1AP Arriva North 1! Follow the instructions, it ’ s that simple make our buses to improvements... Are sure your card issuer reviews and salaries posted anonymously by employees Southampton and bristol - capped contactless payments all... Cold, shivering the exit, questions and Complaints ; bus feedback bus feedback to. With its horrendous practises we would all fit on the top floor of the drivers are.... The First bus page myself through bus can be overcrowded it 's a wonder i manage. Let me on the bus was quite empty, he said not to worry and because the busses do match... Up, cost to much & bus drivers severe respiratory problems and colleagues in our community and they apparently..., on occasion, still need to send us your feedback by going to the Bermuda Triangle that. Coach services in the UK: some banks automatically put a stop to paying for things internationally certain other operators... The local Council has installed displays at bus stops, some will show scheduled timetable information and real time.! Require a response please use our contact form here instead options ; we are one of engineers! Or physical condition of the card/personal/authorisation details entered do not add commas or other punctuation in the way s.

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